delivering superior public service — includes building a referral business network

be a better communicator — learning the soft skills of life

what’s my style?

managing and implementing change in stressful times

” you can catch more flies with honey than vinegar”.  this class is designed to give agents the knowledge and power of providing outstanding public service.  areas of topic include your personal mind-set and attitude, crossing all the t’s and dotting all the i’s; not being afraid to ask for feedback – and then doing something with it when you receive it; to exceeding expectations of those your work with; including your fellow real estate associates.  created for anyone interested in providing top-notch pubic service – 3.5 classroom hours

maneuvering the maze when things don’t remain the same, yet in a calm fashion.  understand why things change in your work and personal lives and how to react to those changes.  you’ll also learn how to be proactive for the future; anticipate the coming of change, how to work within the guidelines of the matter, and to adjust  yourself to accept those changes without great amounts of emotions or stress. this course is designed for anyone who has a desire to better work with the many changes that life presents — 6 classroom hours

learn why you do what you do and why others around you do what they do!  this class will uncover a number of “ahhhs” about you and others in the following areas:     

personality – how to determine basic personalities and how to best work with them

learning – discover how “you” learn to further understand how your “clients and customers” learn

problem solving and conflict – working out sticky situations that will overall benefit all parties involved

interpersonal influence – getting people to go “your” way

communication – learn the four “style preferences” and how they operate for successful interaction with others

negotiating – understand the styles of negotiating and their characteristics; along with the win-win approach

open to anyone that has a desire to understand how various personalities work and interact and how to be successful among any of them – 6 classroom hours

%#(&^!_)+=%*@ ...did you “hear” and “understand” what was just said? or – i can’t understand what you are trying to say to me”!  a class designed to assist you in the a – b – c‘s of communicating.  you will also build skills to better listening; along with actually understanding what others are saying to you.  In addition you’ll learn to get “your” point effectively across and with some finesse to “boot” – open to anyone who has a desire to hear and say it better! – 4 classroom hours

successfully dealing with conflict

time management and controlling stress

personal empowerment

hiring an assistant — setting up a team (general business and real estate)

learn how to feel better about yourself by understanding and concentrating on what you do best.  in this course you will learn how to determine your strengths and demonstrate those strengths to others whether it is in the workplace or personally – open to anyone that has a desire to be and feel better about themselves and achieve their desires and goals – 3.5 classroom hours

most of us hate to argue or have disagreements with others – but since we are all different; it is a fact of life.  in this course you will learn basic conflict strategies, your strengths and weaknesses in dealing with them and how to effectively work within harmonious parameters so everyone can feel like they got their own way – open to anyone that desires a more pleasant working and living arrangement relating to differences – 4 classroom hours

do you ever feel like you are being pulled in five different directions; and not sure which way to go?  in this class you will learn how to effectively plan and balance your schedule between your professional and your personal life.  how to come to an understanding with your significant other when work seems to be constantly pulling you from home-life.  you will also gain a better understand of how stress plays into this scenario along with many other aspects of your life; discovering possible solutions and techniques to manage and control it – designed for anyone interested in enjoying life better and working towards a “reduced” level of stress by grasping a handle on time constraints – 3.5 classroom hours

is your business growing and exploding at record levels?  are you feeling like it is getting away from you and wish there were eight extra hours in a day that no else knew about?  is the level of your service slipping as a result?  this class is designed to assist those seeking assistance with their business.  covering search methods, interviewing, job tasks and compensation matters.  also includes data regarding unlicensed as opposed to licensed.  you’ll also learn how to develop a partnership with others or devising a complete team.  discover how to grow your business; yet still properly handling the existing “work” that is right before you now.  learn how to establish duties and implement a “checks and balance” system as well – specifically designed for those of the business mind with a level of experience and success or whose business is rapidly growing – 5 classroom hours

enhancing the effectiveness of your sales efforts

eliminating sexual harassment in the work place

business ethics training

caliofornia real estate principles

this state mandated preliminary licensing class is for individuals seeking to obtain their california real estate license.  the class reviews license law vocabulary, terms and mathematical problems; in addition to learning tips and techniques to taking the state licensing exam to insure a successful passing score – open to anyone who is looking to obtain a california real estate license — 45 classroom hours

having and utilizing values in business makes a good work place even better.  this increasingly popular session provides a backdrop and baseline for companies to avoid awkward incidents and potential legal issues.  topics covered include; organizational character disorders, character development, general ethics definitions and “making the right decision”.  a great addition to a company’s human resource department to align with standard policy and procedures – all employees and staff of small and large companies – 3.5 hour session

fulfill the recently passed california state law of having your supervisors and managers learn and understand the intricacies of sexual harassment.  learn what is legal and acceptable conversation and the types of actions that can and will send you to the courtroom.  protect your company’s credibility and provide a safe-haven for your employees and staff to work in on a daily basis –  all supervisors and managers for any california located company with 50+ employees.  also available to “any” company that has a desire to eliminate or “shrink” potential problems.  an additional staff session is also available – 3 hour sessions

this course provides a blending of the sales process along with customer service               traits that will develop and grow your business and set it apart from your competitors.  it also includes the psychological aspects of why people buy, with ways to determine and understand how the mind thinks and responds in key selling situations.  it further includes what makes a successful salesperson and customer service leader, better ways to communicate, sales presentations, closing the sale information, establishing goals and plans and an emphasis on providing the very best customer service to not only get your customers to buy from you now, but to continue to buy from you in the future —

all supervisors, managers and sales staff looking to better understand the selling process, along with establishing a clearer communication skill set — 6 hour session for supervisors, managers and staff

customer service

760.218.4421

877.88.SPEAK <77325>

© jeff miner

getting your real estate career up and running through “self promotion”

“secret agents” aren't successful in real estate...but you can be with this course that will provide you with the how-to’s of marketing and promoting yourself filled with actual techniques, tips and strategies that actually work.  designed for those agents working in the business 12 months or less — 4 classroom hours

prospecting for business—includes mastering in-bound telephone calls

new to the business?  don’t have a coi to work from yet?  this half day class is designed for new agents to learn how to create a solid foundation for commencing their real estate career in obtaining business.  from building listing inventory to obtaining a pool of buyers.  you’ll also learn how to effectively work your office up-time using the telephone to not only get a name and a telephone number, but an opportunity to do business with the caller.  designed for those agents working in the business 12 months or less — 4 classroom hours

successful representing buyers…

from getting a signed commitment to making the SALE!!

this course is designed to assist you in honing and developing effective buyer representation skills.  learn how to get buyer to “want” to sign an exclusive agreement to work with you.  you’ll also learn some history, present day and future information regarding agency.  designed for those with a degree  of experience in the business; ideally 6 months or more – 4.5 classroom hours

successfully representing sellers…

from getting the listing to getting it SOLD!

this course is geared to assist you in building your personal listings inventory and real estate business.  you’ll learn how to obtain the listing, making a successful presentation, taking the listing at “your” price, negotiating and receiving the commission you charge, overcoming objections, along with handling the offer and getting it accepted.  specifically designed for those working in the business a minimum of 6 months – 4 classroom hours

perform and sell...WELL!

make more $$ by sharpening your selling skills.  a course arranged to identify strengths and weaknesses in face-to-face selling situations.  learn how to change the client/customer’s perception of the sale so everyone WINS!  designed for those agents working in the business more than 3 months – 3.5 classroom hours